Terms and Conditions
Welcome to Elokise! These terms and conditions outline the rules and regulations for using our website and services. By accessing or using Elokise, you agree to these terms. If you do not agree with any part of these terms, please discontinue use of our platform immediately.
1. Definitions
"Elokise": Refers to the website, platform, and services provided by Elokise.
"User": Refers to anyone who accesses or uses Elokise, including learners, instructors, and visitors.
"Content": Refers to any information, material, tutorials, guides, or resources available on Elokise.
2. Use of the Platform
Users must be at least 12 years old or have parental/guardian consent to use the platform.
You agree to use Elokise only for lawful purposes and in accordance with these terms.
Unauthorized use of the platform or its services, including but not limited to hacking, data mining, or other malicious activities, is strictly prohibited.
3. Accounts and Registration
To access certain features, users must create an account by providing accurate and up-to-date information.
Users are responsible for maintaining the confidentiality of their account credentials.
Elokise reserves the right to terminate or suspend accounts if users violate these terms.
4. Content and Intellectual Property
All content provided by Elokise, including tutorials, resources, and materials, is owned by Elokise or its content creators.
Users may not reproduce, distribute, or modify content without prior written permission from Elokise or the respective content creator.
Users retain ownership of any original content they upload but grant Elokise a non-exclusive, royalty-free license to use, display, and promote the content on the platform.
5. E-commerce and Payments
All purchases made on Elokise’s shop are subject to our Returns & Refunds Policy.
Instructors may charge fees for their tutorials or resources, and users agree to pay the listed fees upon purchase.
Elokise is not responsible for disputes between users regarding payments or services rendered.
6. Instructor Responsibilities
Instructors must provide accurate and high-quality content that aligns with Elokise’s mission and standards.
Misrepresentation of skills, qualifications, or expertise is prohibited.
Instructors are solely responsible for the content they create and share on the platform.
7. Limitation of Liability
Elokise is not liable for any direct, indirect, or consequential damages arising from the use or inability to use the platform.
Elokise does not guarantee the accuracy, completeness, or reliability of content provided by users or instructors.
8. Privacy Policy
By using Elokise, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data.
Elokise takes reasonable measures to secure user data but cannot guarantee complete security.
9. Termination
Elokise reserves the right to terminate or suspend user accounts for violating these terms or engaging in prohibited activities.
Users may terminate their account at any time by contacting Elokise support.
10. Amendments
Elokise reserves the right to modify these terms at any time. Users will be notified of significant changes.
Continued use of the platform after changes are made constitutes acceptance of the revised terms.
11. Contact Information
For any questions or concerns about these terms, please contact us at support@elokise.co.za.
By using Elokise, you acknowledge that you have read, understood, and agree to these terms and conditions.
Returns and Refunds Policy
At Elokise, we aim to provide our customers with the best products and services. If you are not completely satisfied with your purchase, we’re here to help. This Returns and Refunds Policy outlines your rights and the process for returning items and requesting refunds.
1. Eligibility for Returns
You may return an item if:
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The item is unused, in its original condition, and packaging.
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The return is initiated within 30 days from the date of purchase.
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You have proof of purchase, such as a receipt or order confirmation.
Non-Returnable Items:
The following items cannot be returned:
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Downloadable software products.
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Items marked as "final sale" or "non-refundable" at the time of purchase.
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Customized or personalized items.
2. How to Initiate a Return
To initiate a return:
Contact Us:
Reach out to our support team at returns@elokise.com with your order details and reason for the return.
Approval:
Once your return request is reviewed, we will provide instructions on how and where to send the item.
Shipping the Item: You are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect upon arrival.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Process:
Approved Refunds:
Refunds will be processed within 7-10 business days to your original payment method.
Partial Refunds:
In certain cases, only partial refunds may be granted, such as for items that show signs of use or are not in their original condition.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at returns@elokise.com for assistance.
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account or credit card statement.
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Contact your payment provider, as processing times may vary.
If you’ve done all of this and still have not received your refund, contact us at refunds@elokise.com.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.
7. Cancellations
Orders can be canceled before they are shipped. If your order has already been shipped, you will need to follow the returns process. Contact us immediately at support@elokise.com to request a cancellation.
8. Contact Us
For questions or concerns regarding our Returns and Refunds Policy, please contact us at:
Email: returns@elokise.co.za
Cancellation Policy
At Elokise, we are committed to providing quality products and services. We understand that there may be times when you need to cancel an order or request a change. Please review our detailed cancellation policy below.
1. Cancellation of Physical Product Orders
Before Dispatch:
You may cancel your order for a physical item at any time before it is shipped, and receive a full refund. Please email us at support@elokise.co.za with your order number and reason for cancellation.
After Dispatch:
If your order has already been shipped, you may no longer cancel it. However, you can follow our Returns & Refunds process once you receive the item (see Refund Policy).
Refused Deliveries:
If a parcel is refused at the time of delivery and sent back to us, we will refund the cost of the product excluding shipping and handling fees, once we receive it in original condition.
2. Cancellation of Digital Product Purchases
Instant Downloads & Access Products (e.g. eBooks, digital templates, online courses):
Due to the nature of digital products, cancellations are not accepted once the download or access has been granted. All sales are final for digital products unless otherwise stated on the product page.
Pre-Orders or Scheduled Releases:
If you cancel a digital product before access is granted or before it is released, you are eligible for a full refund. Please send a request to support@elokise.co.za.
3. Subscription Services
Elokise does not offer subscription-based services at this time. However, if you made a payment by mistake or wish to cancel a transaction before the digital product is delivered, please contact us immediately at support@elokise.co.za.
Once a digital product has been accessed, downloaded, or delivered, cancellation is no longer possible.
If you subscribe to any of our services (e.g. AI tools, tutoring, premium content), you may cancel your subscription at any time via your account dashboard. Access will continue until the end of your billing cycle. No partial refunds are given for unused time in the current period.
How to Request a Cancellation
To request a cancellation, email support@elokise.co.za with:
Your full name
Your order number
The product/service you wish to cancel
Your reason for cancellation (optional)
We aim to respond to cancellation requests within 1–2 business days.
Privacy Policy
At Elokise, we prioritize the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our platform. By using Elokise, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.
1. Information We Collect
1.1 Personal Information
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We may collect personal information that you provide to us, including but not limited to:
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Name
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Email address
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Phone number
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Billing and shipping addresses
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Payment details
1.2 Non-Personal Information
We also collect non-personal information automatically, such as:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent on the site
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our services
To process transactions and send purchase confirmations
To improve our platform’s functionality and user experience
To send updates, promotional materials, and service-related notifications
To respond to user inquiries and provide customer support
To comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
Service Providers: With trusted third-party providers who assist us in operating our platform, such as payment processors and hosting providers.
Legal Requirements: To comply with legal obligations, protect our rights, or respond to lawful requests by authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience
Analyze website traffic
Provide personalized content and advertising
You can control your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the platform.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online platform is completely secure, and we cannot guarantee absolute security.
6. Your Rights
As a user, you have the following rights:
Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccuracies in your personal information.
Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: Opt out of receiving promotional communications.
To exercise these rights, please contact us at privacy@elokise.co.za.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage users to review the privacy policies of any third-party sites they visit.
8. Children’s Privacy
Elokise is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Users will be notified of significant changes through our platform or by email. Continued use of the platform after changes are made constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@elokise.co.za
By using Elokise, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Cookie Policy
At Elokise, we use cookies and similar technologies to improve your experience, analyze our traffic, and provide personalized content and advertisements. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They help websites recognize your device and remember information about your visit, such as your preferences and actions.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
2.2 Performance Cookies
Performance cookies help us understand how users interact with our website by collecting and reporting information anonymously. This data is used to improve our site’s functionality and user experience.
2.3 Functional Cookies
Functional cookies allow us to remember your preferences and provide enhanced, personalized features. For example, these cookies may remember your language or region preferences.
2.4 Targeting or Advertising Cookies
These cookies are used to deliver relevant advertisements to you. They track your browsing habits and may share this information with third parties, such as advertising partners.
3. How We Use Cookies
We use cookies to:
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Ensure the proper functioning of our website.
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Analyze website traffic and usage patterns.
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Remember your preferences and settings.
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Deliver personalized content and advertisements.
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Improve our platform’s overall performance and user experience.
4. Third-Party Cookies
In addition to our own cookies, we may use third-party cookies from service providers, such as Google Analytics, to collect information for analytics, marketing, and advertising purposes. These third-party cookies are governed by their respective privacy policies.
5. Managing Your Cookie Preferences
You have the right to control and manage your cookie preferences. Here’s how:
5.1 Browser Settings
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Most web browsers allow you to control cookies through their settings. You can:
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Accept or reject all cookies.
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Delete existing cookies.
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Set preferences for specific websites.
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Please note that disabling cookies may affect the functionality of our website.
